Massachusetts Attorney General's Office

The Massachusetts Lemon Law protects consumers who have serious defects in their new cars. The law defines a lemon as a new or leased motor vehicle that has a defect which substantially impairs the use, market value, or safety of the vehicle, and which has not been repaired after a reasonable number of attempts. (M.G.L. c. 90, §7N1/2)


Please note that based on its statutory authority, the Attorney General's Office cannot provide citizens with legal opinions. The authority to render formal legal opinions extends only to requests by state officials, district attorneys, and branches and committees of the Legislature.


(This limitation on the Attorney General's authority is spelled out in the Massachusetts General Laws at G.L. c. 12, §§ 3, 6, and 9. More specifically, under G.L. c. 12, § 3, the Attorney General is authorized to provide representation and other legal services to the commonwealth and . . . state departments, officers, and commissions[.])


Attorney General's Office Locations


Boston Office Locations:

NOTE: All mail for the Boston Offices should be directed to the Ashburton Location. Office of the Attorney General, One Ashburton Place, Boston, MA 02108. Mail will not be accepted at 100 Cambridge Street or 200 Portland Street.


Ashburton Office
McCormack Building
One Ashburton Place
Boston, MA 02108
(617) 727-2200
TTY: (617) 727-4765
Fax: Please see note below.


200 Portland Street
Boston, MA
Tel: (617) 727-2200
TTY: (617) 727-4765
Fax: Please see note below.


100 Cambridge Street
Boston, MA
Tel: (617) 727-2200
TTY: (617) 727-4765
Fax: Please see note below.


To find fax numbers for the Boston area offices, please call and explain your request to the switchboard. When you are directed to the proper division for assistance, they can give to you a specific fax number.



Western Massachusetts Division
1350 Main Street, 4th Floor
Springfield, MA 01103-1629
Tel: (413) 784-1240
TTY: (617) 727-4765
Fax: (413) 784-1244



Fair Labor and Business Practices
184 North Street
Pittsfield, MA 01201
Tel: (413) 447-7324 ext. 218
TTY: (617) 727-4765
Fax: (413) 784-1142


New Bedford:

105 William Street; First Floor
New Bedford, MA 02740
Tel: (508) 990-9700
TTY: (617) 727-4765
Fax: (508) 990-8686



One Exchange Place
Worcester, MA 01608
Tel: (508) 792-7600
TTY: (617) 727-4765
Fax: (508) 795-1991


Hotline Numbers


Consumer Hotline
Tel: (617) 727-8400
TTY: (617) 727-4765


Elder Hotline
Tel: (888) AG-Elder
TTY: (617) 727-4765


Fair Labor Intake
Tel: (617) 727-3465
TTY: (617) 727-4765


Insurance Consumer Helpline
Tel: (888) 830-6277
TTY: (617) 727-4765


Utilities Division Hotline
Tel: (888) 514-6277
TTY: (617) 727-4765


Insurance Fraud Tipline
Tel: (617) 573-5330
TTY: (617) 727-4765


(This 24-hr Tipline is intended for calls pertaining to Workers' Compensation Fraud, Motor Vehicle Insurance Fraud, Disability Fraud, Health Care Billing Fraud, Unemployment Insurance Fraud, etc.)


Consumer Questions

Please direct all consumer questions to the Consumer Hotline at (617) 727-8400, rather than by e-mail.

If you wish to file a formal consumer complaint, please download the Consumer Complaint Form, complete it and forward it along with copies of any supporting documentation to:


Office of the Attorney General
Consumer Complaint and Information Section
One Ashburton Place
Boston, MA 02108

Complaint forms cannot be submitted via e-mail and must be mailed.



Messages containing attachments cannot be accepted.



To send questions or comments to the Attorney General's Office, please send an e-mail to:


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